Privacy Policy

I Khodal Bag (“we”, “us”) respects your privacy. This policy explains what we collect, why, and your rights.

1. What we collect

Contact details when you submit an enquiry: name, email, phone, company.
Order details: billing address, shipping address, order items, payment status.
Website usage via cookies & analytics: pages visited, device type, referrer (anonymised).

2. How we use your data

To respond to enquiries and provide quotes.
To process and ship orders.
To send order updates and relevant business communication.
To improve our website and offerings (anonymised analytics).

3. Sharing

We share data only with:

Courier / transport partners (for delivery)
Payment gateway providers (for transaction processing)
Government authorities (when legally required)

We do not sell or rent your data to third parties.

4. Cookies

We use essential cookies (cart, login session) and optional analytics cookies (Google Analytics). You can disable cookies via browser settings; some site features may stop working.

5. Data retention

We retain order data for 7 years (statutory requirement for business records). Enquiries are retained for 2 years unless you request deletion earlier.

6. Your rights

You may:

Request a copy of your personal data
Ask us to correct inaccurate data
Ask us to delete your data (subject to statutory retention)
Opt out of marketing communication

Email ikhodalbags@gmail.com with “Data Request” in the subject.

7. Security

The site is served over HTTPS. Passwords are stored hashed. Payment data is handled by PCI-compliant gateways and never stored on our server.

8. Contact

Grievance Officer: I Khodal Bag, 132-134, Alpine Industrial, Surat — 394150. Email: ikhodalbags@gmail.com.

Last updated: April 2026